Villa Castrioti
Privacy Policy
Last updated: October 29, 2026
Villa Castrioti respects your privacy. This policy explains the information we may collect when you visit our website, submit an inquiry, make a reservation or order, join a promotion, or communicate with us through a messaging service.
Information We May Collect
Depending on how you interact with us, we may collect:
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Your name, email address and telephone number
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Reservation, order, catering or private-event details
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Information you voluntarily include in an inquiry or message
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Communication preferences
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Website activity, browser information, device information and approximate location
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Transaction information processed through our service providers
Please do not send sensitive financial, medical or identification information through a messaging channel.
How We Use Information
We may use information to:
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Respond to questions and messages
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Process reservation, order, catering and private-event requests
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Provide customer service
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Send requested confirmations or operational updates
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Manage promotions and guest programs
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Improve our website, services and guest experience
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Protect our business and prevent misuse
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Comply with legal obligations
Messaging Information
When you contact Villa Castrioti through Google Messages, SMS or another messaging service, we may receive your telephone number, message content and related conversation information.
We use this information to respond to you, provide customer service and manage your request. Message and data rates may apply, and message frequency varies. Where applicable, you may reply STOP to opt out or HELP for assistance.
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We do not sell your telephone number or mobile messaging consent. Mobile opt-in information will not be shared with third parties for their independent marketing purposes.
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Messages may also be processed by Google, mobile carriers and technology providers involved in delivering the conversation. Their handling of information is governed by their respective privacy policies.​
Cookies and Website Analytics
Our website and service providers may use cookies or similar technologies to operate the website, remember preferences, measure traffic and understand how visitors use our pages.
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Browser settings may allow you to limit or block cookies, although doing so may affect certain website features.
Service Providers and Third Parties
We may provide information to vendors that help us operate our business, including website hosting, reservations, online ordering, payment processing, delivery, analytics, email and messaging providers.
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These providers may use information only as permitted by their agreements and applicable law. When you use a third-party service, that provider’s own privacy policy may also apply.
When Information May Be Disclosed
We may disclose information when reasonably necessary to:
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Provide a service you requested
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Comply with applicable law or a valid legal request
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Protect our guests, employees, business or legal rights
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Complete a business reorganization, merger or sale
Data Retention and Security
We retain information only for as long as reasonably necessary for the purposes described in this policy, operational recordkeeping and legal compliance.
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We use reasonable safeguards to protect information, but no website, messaging system or electronic transmission can be guaranteed completely secure.
Your Choices
You may contact us to request access to, correction of or deletion of personal information we maintain about you, subject to applicable exceptions.
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You may also unsubscribe from marketing communications by following the instructions in the communication or contacting us directly.
Children's Privacy
Our website and messaging services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy periodically. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
Questions or privacy requests may be sent to:
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Villa Castrioti
Email: joe@villacastriotil.com
Website: www.villacastrioti.com